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07-Dec-2012

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Tesla Rangers to the Rescue

The company’s plan is to have enough company-owned service shops up and running by March 2013 that 90% of Model S owners will be within 100 miles of a Tesla repair station.

Tesla Motors had more to say today about how it plans to fix its growing fleet of electric Model S sedans, responding to yesterday’s Twitter flurry about the Model S that left a writer for the car enthusiast magazine AutoWeek stranded at his Michigan home.

Tesla spokeswoman Christina Ra says the company’s plan is to have enough company-owned service shops up and running by March 2013 that 90% of Model S owners will be within 100 miles of a Tesla repair station. (The service shops will be placed in different locations than the sales showrooms, based on where customers live or work, she says.)

Tesla owners who encounter a problem can either drive their car to a Tesla service shop, or ask for a repair technician — the company calls them Tesla Rangers – to make a house call. Teslas don’t have all the pistons and hoses and gaskets of a gasoline-powered car. But evidently they do have charging ports that can malfunction. If the charging cord is plugged in and can’t be unplugged, the car won’t move. A defective charging port appears to have been the issue with Mr. Carroll’s Model S press car, Ms. Ra said. Tesla flew a Ranger to fix the Model S AutoWeek writer Rory Carroll was driving.

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