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GM's Trying to Fix the Worst Part of Buying An Electric Car By Turning An Old Target Store Into a New Kind of Call Center

01 Dec 2022 | Abstracted from Business Insider

GM has a team of trained electric-vehicle specialists taking video calls from all kinds of EV shoppers and owners seven days a week for up to 15 hours a day.

"'EV Live'...specialists move from display to display, where GM has mocked up charging stations and parked some of its EVs.

...about 30% of consumers who rejected EVs cited a lack of information...the idea [is] to support dealers, not replace them."



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