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Customer Satisfaction With Public EV Charging Is Improving: JD Power

28 Sep 2024 | Abstracted from Smart Cities Drives

"EV owners are particularly satisfied with the speed of public fast chargers. But public charging infrastructure isn't keeping up with the number of EVs in service"

"EV owners rated public DC fast chargers an overall satisfaction score of 664 on a 1,000-point scale - a 10-point improvement as compared to 2023. By comparison, Level 2 chargers declined three points year over year, to an overall satisfaction score of 614."



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